At Nexery Brands, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a refund within 30 days of the delivery date.
To be eligible for a refund:
- The item must be unused, in its original condition, and returned in the original packaging.
- Proof of purchase (such as an order number or receipt) is required.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be issued to your original payment method within a reasonable processing time.
Please note that shipping fees are non-refundable, and customers may be responsible for return shipping costs unless the item arrived damaged or incorrect.
For refund requests or questions, please contact our support team.